Box Sync Frequently Asked Questions

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What is Box Sync?

Box Sync is software that keeps a particular location on your local computer's hard drive in sync with your files on the Box service. Any files copied to the Box Sync location on your local computer are copied up to the Box, and any files modified or deleted on your local computer are also modified or deleted on Box. In addition, any additions, modifications, or deletions directly on your files in Box are synced down to your local computer, so they are immediately ready for you to use there.

This provides a very effective file backup strategy for files on a local computer, as well as making those important files available anywhere you are, at any time. It is also possible for you to restore your own files from backup, including previous versions of a file, without needing to ask ITS to do it for you.

What are the Advantages to Box Sync over Traditional Backup Methods?

  • Unlimited backup space. Save as many files as you want!

  • Great mobile device support. In addition to your computer, get access to all of your backed up files from anywhere, using your phone or tablet.

  • Secure backup over the Internet. If you use a laptop and modify files, they will be backed up immediately, anywhere in the world.

  • Puts you in control. You get to decide which of your files you would like to back up and which ones are temporary and unimportant. In addition, you can restore your own files, without having to wait for ITS to do it for you.

How Do I Install Box Sync?

After logging into Box at, click on your name in the top-right section of the screen. Then, select the "Get Box Sync" option to see instructions on how to install and use Box Sync.

How Do I Log into Box Sync?

Please read and follow these instructions:

PLEASE NOTE: The first sync of files after you drag them into the Box Sync folder can take several minutes to several hours, depending on the number and size of the files. Please leave your computer turned on and connected to the Internet during this time, to help ensure that the files are synced to Box. However, even if this initial sync process is interrupted, it will begin again the next time your computer is turned on and connected to the Internet, so don't worry about it, if you have to interrupt it.

How Do I Restore a File in the Box Sync Directory I've Accidentally Deleted?

Click on your name in the top-right corner of the screen, after logging into Box. From the menu that appears under your name, select the Trash option. Click the ... option on the row with the file you would like to restore, and then select the option to Restore the file. It will be taken out of the Trash and put back in the location where it used to be in Box. If this location is within your Box Sync directory, it will be synced back to your local computer.

I am trying to sync very large files and it is causing Box Sync to slow down my computer. What should I do?

Box Sync sometimes struggles with very large files (1GB+). Most often, these large files are raw videos. If Box is slowing down your computer, check to see if there are very large files Box is trying to sync. Try moving them out of your Box Sync and see if that helps. You can also contact the HelpDesk if you find your computer moving slowly after adding files to Box Sync and to discuss other ways of adding large files to Box or backing them up using another method.