OFFICE 365/Outlook Web App - Frequently Asked Questions

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How can I directly access my Rhodes.edu mailbox via a web browser?

Simply go to http://outlook.com/rhodes.edu. You will be redirected to the correct page, where you can log into directly to your email.


Does the Outlook Web App work with all browsers and operating systems?

Not necessarily. Check Microsoft's Supported Browsers for Outlook Web App for more information.


What general settings do I need for my computer's email program?

Office 365 email is supported on several email programs (such as Outlook, Entourage, and Mac Mail) on Windows and Mac computers. Setup is usually very quick and easy. Simply use these general settings when doing the setup:

Username: username@rhodes.edu

Password: your Rhodes email password

Server Name: outlook.office365.com

If you run into trouble setting up your computer's program, don't panic! You can use the Outlook Web interface to access email in the short-term. This help document links to instructions for setting up various program.


Is there a limit to the number of emails I can send?

There is a recipient rate limit, often called a "sender limit" or "sending limit," for Office 365 email accounts. This limit is maximum number of recipients that can receive email messages sent from a single account in a 24-hour period. The recipient rate limit for Office 365 email is 1,500 recipients per day. Regular distribution groups, also called "public groups," (e.g. @facstaff, @staff and @faculty) are counted as a single recipient. If you’ve built your own private distribution lists, each recipient on the list counts as one recipient.


How do I use my smart phone or tablet with Office 365 mail?

You should use the Exchange ActiveSync client that is available for most smart phones and tablets with Office 365 mail. In general, you want the following settings:

Username: username@rhodes.edu

Password: your Rhodes email password

Server Name: outlook.office365.com

Older devices may not support the full Exchange Active Sync protocol (e.g.iPhone iOS 3.x and older Android phones). For help with these devices, see this page.


Macintosh Support

Office 365 is compatible with Microsoft Office for Mac 2011 Service Pack 1 or a later version, and Microsoft Office 2008 for Mac 12.2.9 Update or a later version.

If you use Office 2008 for Mac 12.2.9 Update or a later version, you must also install Microsoft Entourage 2008 for Mac, Web Services Edition. Entourage 2008, Web Services Edition is a separate update that is not included with the Office 2008 for Mac 12.2.9 Update. You can download the Web Services Edition patch for Entourage 2008 here. Note that you must have Entourage 2008 already installed on your Mac to install the Web Services Edition patch. Also, the Home and Student Edition of Office 2008 does not support the Web Service Edition patch.

If you do not have Microsoft Office for Mac, you can configure the Mac Mail application to connect to Office 365. Mac Mail on Mac OS X 10.7+ allows you to point to m.outlook.com, while 10.6 users need to use the exact server name where your account is located - see this page for details on how to look up that server name.


Does Office 365 mail support connections via POP3 or IMAP and SMTP?

Yes. Use the follow instructions to determine the settings you’ll need:

  1. Sign in to your account using Outlook Web App.

  2. In Outlook Web App, click Options > See All Options > Account > My Account > Settings for POP, IMAP, and SMTP access.


What if I try to log in using outlook.com/rhodes.edu and nothing happens?

Sometimes web browsers retain incorrect information, and when you try to log in nothing happens, not even an error message. If this happens, you should reset your browser's settings.

For Chrome, go into the Chrome preferences, then select Settings, then select to show the Advanced settings, and then click the button to "Reset browser settings..."